Safeguarding Your Information

Account Security During COVID-19 Pandemic

Protect your personal information against scams.

Scam artists are taking advantage of people during this COVID-19 crisis by attempting to obtain personal and financial information.
Here are some additional reminders to help you protect your information from getting into the wrong hands:
1. We will never initiate a social media inquiry to verify information on your account(s).
2. You will not see an email from us asking you to click on a link to provide personal or financial information. If you are concerned about an email you receive with active links asking you to complete information, hover over the link to see where it goes. If you hover over a link and it goes anywhere else but our website (, delete it.
3. Do not respond to emails or social media posts announcing that you won the lottery. Often these scams ask the “winner” to provide personal information to validate that you have won.
4. Never provide your Debit , Visa card, or digital banking credentials to anyone (online or over the phone).
5. As a general rule, do not send money to someone you don’t know or haven’t met. If you feel you have been a victim of a personal financial scam, please notify us immediately so we can help.
6. Protect yourself and do your research before clicking on links appearing to provide information on the virus.
7. Be careful donating to a charity online or through social media; and contributing to a crowdfunding campaign. Try searching sites such as and for the name of your charity before donating. 
8. Never give up your personal information in order to receive money or other benefits. 
9. We know that Social Media Trivia can be fun, but many times, the answers you provide give scammers the information they need, such as cities you've lived in, or the name of a pet. It's best not to put personal information out there if you want to be on the safe side.
Visit this FTC page for more information on how to protect yourself from scammers.